Customer Support Specialist
People from all over the world use Universe for everything from personal blogs to online stores. There are tons of people who come to us after trying traditional website builders, and for many, it's their first time building a website. We're looking for someone to own our inbound support channels and drive meaningful interactions with our creators with enthusiasm and delight. This is your chance to get your hands dirty. We don't need a crazy resume or credentials, but it helps if you have experience in customer service and are comfortable with tech (particularly iOS). What you'll need is patience, enthusiasm, and drive. It matters most that you care. We are uncompromising with our customer experience and are committed to going above and beyond for our creators.
What your day might look like:
About Universe
Sound interesting? Reach out!
• Managing and tracking inbound support tickets via Intercom • Keeping track of bug reports/issues • Updating our documentation/support center • Identifying and sharing up feedback and patterns you're seeing on the ground floor • Helping us define support processes to grow
We believe the internet is a better place when everyone has the power to build it. As our first support hire, you'll be instrumental in helping us define a world-class experience for creating the web. Universe is a radical new take on building websites and we're looking for someone who shares our excitement to help it reach more people.
This job is open to anyone anywhere, but we'll need you to work a PST/EST schedule.
Remote • Full or Part Time
Universe is the first website builder designed from the ground up for phones. We make a complex process super fun and powerful for everyone. This is possible because of our breakthrough grid editor, which allows anyone to make sophisticated sites from their phones without code. (This site was built with the app.) We were part of YC Winter 18, raised $7.2M to date from tier 1 VCs like Javelin, Greylock, and General Catalyst, and just hit 200,000 sites created. We’re a 7 person distributed team with a headquarters in NYC, driven by the larger goal of empowering everyone to build the internet. In this role, we’re looking for someone who can help us grow our business to the next level.
Help us share the magic of building the web.
Our creators mean everything to us.